Our Client Bill of Rights

Our Satisfaction Guarantee

No lawyer can ethically promise or guarantee results for the outcome of your case, and neither can we. But we can make you a guarantee. Our firm is so committed to quality work, personal attention and client satisfaction that we offer every new client a satisfaction guarantee. If you are not 100% completely satisfied with the way we treat you and your legal claim, during the first 30 days after hiring our firm you may take your file, no attorney fees or expenses, and no questions asked.

1. Right to prompt return of phone calls and emails. When you call or email us, you should expect a response within a business day.
2. Right to be updated regularly and in a timely manner as to the progress of your case. We have a communication protocol to make sure that you have regular updates on your case.
3. Right to be treated with the same level of respect as we would want to be treated.
4. Right to expect competence from our firm and everyone who works here. Our lawyers and staff keep up with the latest in legal and technological education and innovations to better serve you.
5. Right to know the truth about your case. We will give you our honest opinion about the strengths and weaknesses of your case. We will be straightforward in our discussions. We are transparent in our dealings with clients so that we can all have realistic expectations about your claim.
6. Right to an advocate. We look out for all of your interests in your claim. We strive to do all we can to restore you to where you were before you were injured. We do more than just recover money for you. We help hundreds of clients each year and can guide you on ways to deal with your new way of living life.
7. Right to have your legal rights and options explained in plain English without legal jargon. We explain the law in language that is down to Earth and that the average person can understand.
8. Right to a fair written fee agreement with our firm. At the beginning of your case, we will go over a contract with you and answer any questions about how we will earn our fee.
9. Right to a fair fee for the work we do. We are proud of the work we perform for our clients, and we believe it has great value, but you have a right to pay a fair fee for your attorney’s work. We discuss our fee at the beginning of our relationship, and we believe it represents fair value for the service we provide.
10. Right to make the ultimate decision on your case. We will always consult you before accepting or rejecting any settlement offer. We will give you the information you need to make the right decision in your case.